I recommend these to anyone just brilliant. Thank you Jane for the excellent service you provided for us! Well made and the colour is stunning. Thank you Jane for the excellent service you provided for us! I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. Highly recommended. They clearly sold "our" set for more money so we lost out. Ordered the Bordeaux set which arrived within 2 days! Ordered the Bordeaux set which arrived within 2 days! The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. This is absolutely not acceptable. I would definitely recommend this company in the way they handle complaints. I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. Looking for furniture for your home, condo, or beach house? © 2021 Trustpilot A/S. Order from a company that sends what you order and have a customer first approach instead. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. We proudly provide a variety of products to residents of Clinton Township … All in all great buy, great service and I definitely will recommend this company to anyone. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. Communication from the Company has been very good. In short the set is totally bonfire ready. With deep seating, slings, and metal seating options in a variety of styles, Woodard Furniture offers the designs you want, with the quality you expect. Customers can order stunning outdoor … Fantastic communication and delivery. Thanks guys and we would buy from you again. Lighting Direct is an online lighting showroom, specializing in designer light fixtures. Outdoor Living Direct Quality outdoor furniture at exceptional prices, direct to public. On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. Bought the FRANCO dining set. AOL is a great place to work. Would use again. Overall a very good experience from a company that clearly care about customer satisfaction. All rights reserved. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. The outdoor living blinds from Australian outdoor living was the best investment we’ve purchased it gave us privacy and moor space to entertain and more outdoor living space all year round.1 the sale man … Buy from the importer at the same prices that retailers do! The people, the vibe, … The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Easy to order. The sofas are very comfortable and look very stylish too. Dedicated to providing top quality service and product selection and best prices for your residential and commercial appliance needs. Our Avallon, Edgestar, and Koldfront … 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. Much better than expected. Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. From direct outdoor living. From direct outdoor living. Would recommend this company and will definitely buy from them again! Ordered rattan furniture on Sunday morning. NEVER USE THEM!Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again. I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! Additionally, your … That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. Would recommend this company and will definitely buy from them again! For more than 25 years, Install-It-Direct has been the leading choice for driveway and patio pavers in San Diego and Orange County. All in all great buy, great service and I definitely will recommend this company to anyone. From direct outdoor living. Don't pay more - Outdoor Living Direct is Australia's outdoor … We emailed the company about it and came to an agreement very quickly. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. These are most likely Active reviews … Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. Outdoor Living Direct is one of Australia best known online furniture e-tailers. This is absolutely not acceptable. We emailed the company about it and came to an agreement very quickly. I would definitely recommend this company in the way they handle complaints. Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. You’ve come to the right place. ROSEVILLE, CALIFORNIA -- I ordered replacement cushions from Order from a company that sends what you order and have a customer first approach instead. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. If you would like to contact us via post, you can do so by using the below address. Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! Outdoor Living Direct is a family owned, Australian company. Delivered driver made me laugh too appreciate. We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. Much better than expected. © 2021 Trustpilot A/S. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. The brand's aluminum furniture is distinguished by the purest aluminum used in the manufacturing process, resulting in an extremely strong, durable product that still can be formed into flowing shapes and forms. In short the set is totally bonfire ready. Overall a very good experience from a company that clearly care about customer satisfaction. The company prides itself on the fusion of durability and beauty in its aluminum furniture offerings. When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! Would use again. Was a little nervous of ordering after reading reviews. Opened the container and found that everything was covered in bird droppings. Great service, great quality product and delighted with delivery timeframe given current challenges. Well done Jane! 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. Free Shipping on orders over $49. Boost your curb appeal, beautify your outdoor living area, and complete the perfect pool design with pavers installed by Install-It-Direct. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. Communication from the Company has been very good. Fantastic communication and delivery. Well done Jane! Whatever you’re envisioning for the outdoor living area of your home, TEMO Backyard Living is here to help you make it a reality. I recommend these to anyone just brilliant. All rights reserved. She has also explained what they are doing to ensure this doesn’t happen to anyone else. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. It’s also very heavy the top is 94kg so make sure you have some help. Great service, delivered on time. I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. We are Foley and Spanish Fort, AL's top choice for the high-quality furniture. Genuine savings on our massive exclusive range of quality outdoor furniture at factory direct prices. Very impressed at the speed of delivery especially during lockdown. Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. Stop by our … Even though I had an issue with a damaged item the company couldn’t do enough to sort the problem and the delivery driver was fantastic helping me lift the item into place with patience and skill. We will be buying off this company again. Brilliant Product and Outstanding Customer Service. CompactAppliance.com carries a wide variety of winecoolers, … It’s also very heavy the top is 94kg so make sure you have some help. Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! It’s lovely quality, looks great and is super comfy. Funny how we ordered during the 20% off offer. Find helpful customer reviews and review ratings for TV Antenna - RCA Outdoor Yagi Satellite HD Antenna with Over 70 Mile Range - Attic or Roof Mount TV Antenna, Long Range Digital OTA Antenna for Clear Reception, 4K 1080P Silver at Amazon.com. We bought a rattan arrangement which unfortunately got damaged in transit. The set was very slightly damaged in transit but nothing worth sending back for. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? 4.8K likes. Highly recommended. We bought a rattan arrangement which unfortunately got damaged in transit. The company is a 100% Australian owned and operated furniture company and has 2 store local furniture stores located in Cheltenham and Hoppers Crossing. Outer is a direct to consumer outdoor furniture brand with one of the best value propositions we’ve seen from any No Middleman brand: a premium-quality product for a reasonable price, plus the potential to earn $200 to $2,000/month by simply letting local shoppers come see your stylish new Outer furniture. Sofa set itself is absolutely gorgeous. Read honest and unbiased product reviews … Rugs add sophistication and comfort to any living space. From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. Outer’s … Great service, delivered on time. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! Funny how we ordered during the 20% off offer. At Direct Outdoor Living we sell the highest quality, wooden and rattan garden furniture at amazingly low prices. unfortunately the reviews was correct. Recently purchased some garden furniture, was delivered when promised. Five star customer service from Jane. Easy to order. (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. From direct outdoor living. For our full list of the 21 best outdoor … (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. Best Outdoor: Outland Living Propane Gas Fire Table Easy assembly and an effective wind guard make this propane fire table a favorite of Amazon customers. Shop our huge range of outdoor furniture in store or online today and save! Highly recommended. Now with interest free! Don't bother ordering. Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. Need new patio furniture for your next barbeque? We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. Outdoor Living Direct is a family owned, Australian … Shop our endless selection of quality area rugs, indoor/outdoor rugs, modern rugs, discount rugs, and more with free shipping. Well made and the colour is stunning. We’ve named winners in 7 different categories, but we have to mention the Belleze Outdoor Swing, Santorini Outdoor Daybed, and the Best Choice Products Outdoor Wicker Sectional as some of our absolute favorites. We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! She has also explained what they are doing to ensure this doesn’t happen to anyone else. This was all sorted in a very short time with no hiccups. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. We offer the latest fashions from the best brands. unfortunately the reviews was correct. I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! The set was very slightly damaged in transit but nothing worth sending back for. Brilliant Product and Outstanding Customer Service. Bought the FRANCO dining set. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. Outdoor Living Direct, Cheltenham. Sofa set itself is absolutely gorgeous. We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. Since 1999, LivingDirect has provided quality appliance brands designed to help our customers enjoy life and live a bit better. It’s lovely quality, looks great and is super comfy. The two are disrupting the market by offering a direct-to-consumer model that cuts out the middlemen and expensive showrooms across the country. Outdoor Living Direct … Five star customer service from Jane. That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Outdoor Living Direct 337 Warrigal Road Cheltenham VIC 3192 (03) 9583 3060 Don't bother ordering. Delivered driver made me laugh too appreciate. They clearly sold "our" set for more money so we lost out. The sofas are very comfortable and look very stylish too. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again. Was a little nervous of ordering after reading reviews. Living Direct | Brands to Fit Your Lifestyle. Outstanding quality at cracking price. Ordered rattan furniture on Sunday morning. Really please with my new furniture. Please note: We have no customer-facing shopfront at this address - if you have any queries about orders, our free sampling … We will be buying off this company again. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. Great service, great quality product and delighted with delivery timeframe given current challenges. Consult with our light fixture experts. They sent the wrong colour garden lounge set. This was all sorted in a very short time with no hiccups. We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. Highly recommended. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … The seats of both chairs were broken with the slats hanging off. Outstanding quality at cracking price. NEVER USE THEM!Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. The seats of both chairs were broken with the slats hanging off. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. I have worked at Australian Outdoor Living for a number of years now and was pretty surprised to stumble across some of the reviews on this listing. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. Recently purchased some garden furniture, was delivered when promised. It comes with an automatic … Thanks guys and we would buy from you again. Very impressed at the speed of delivery especially during lockdown. Really please with my new furniture. Our wide range of furniture includes everything from classic benches, modern bistro sets and … Opened the container and found that everything was covered in bird droppings. They sent the wrong colour garden lounge set. And Koldfront … outdoor Living Direct, Cheltenham best known online furniture e-tailers online furniture e-tailers especially during lockdown of! As the damage is out of view we agreed to keep the sofa and as an compensation we a... Boost your curb appeal, beautify your outdoor Living Direct quality outdoor furniture in store or online and! Of ordering after reading reviews very slightly damaged in transit but nothing sending! 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Definitely recommend this company to anyone order when it arrived but the customer services team were helpful polite! All in all great buy, great service, great quality product and delighted with delivery given... To Fit your Lifestyle furniture for your home, condo, or beach house the weather is set be... Apprehensive after reading reviews emailed the company about it and came to an agreement quickly...